ServiceCatalog FY15-16
NETWORK ACCESS Contact: Network Services Manager, Rodney Roberts: 412-6158
What is this service?
A network is a collection of computers and devices connected to each other. The network allows computers to communicate with each other and share resources and information.
FACT: All services provided by the City of Greensboro are dependent on access to the network either directly or indirectly.
What is included?
Network connectivity for PCs, laptops, printers, VOIP phones, mobile devices and enterprise storage Wireless access in designated areas ( appendix B -Wireless Locations)
Network account management services
Internet access
Network cabling (additional charges may apply)
Remote access
Fiber optic cabling (additional charges may apply)
Network connectivity for building automation and card swipe systems
Network connectivity for surveillance cameras
How do we charge?
Defined Response Time:
Included in monthly Network charge (Appendix A)
Critical………………….2 hrs
Major Cost Drivers
High Priority………..Same day
Number of network devices in use
Medium Priority……2 days
Hardware acquisition Hardware support
Low Priority…………..3 days
Operations and engineering support
Maintenance
Internet filtering
Bandwidth
5
City of Greensboro
FY 15-16 IT Service Catalog
Made with FlippingBook