ServiceCatalog FY15-16

NETWORK ACCESS Contact: Network Services Manager, Rodney Roberts: 412-6158

What is this service?

A network is a collection of computers and devices connected to each other. The network allows computers to communicate with each other and share resources and information.

FACT: All services provided by the City of Greensboro are dependent on access to the network either directly or indirectly.

What is included?

Network connectivity for PCs, laptops, printers, VOIP phones, mobile devices and enterprise storage Wireless access in designated areas ( appendix B -Wireless Locations)

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Network account management services

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Internet access

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Network cabling (additional charges may apply)

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Remote access

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Fiber optic cabling (additional charges may apply)

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Network connectivity for building automation and card swipe systems

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Network connectivity for surveillance cameras

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How do we charge?

Defined Response Time:

Included in monthly Network charge (Appendix A)

Critical………………….2 hrs

Major Cost Drivers

High Priority………..Same day

Number of network devices in use

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Medium Priority……2 days

Hardware acquisition Hardware support

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Low Priority…………..3 days

Operations and engineering support

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Maintenance

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Internet filtering

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Bandwidth

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City of Greensboro

FY 15-16 IT Service Catalog