ServiceCatalog FY15-16

TELECOM/VOIP Contact: Telecommunications Manager, Gerrad Biffle, 373-2333

What is this service?

Voice over Internet Protocol (VoIP) is a general term for a family of transmission technologies for delivery of voice communications over IP networks such as the Internet.

What is included?

Basic Services

Inbound and outbound calls

Multi line phone

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Audio-conferencing

Multi line phone with voice mail

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Voice mail

Add-on module

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Emergency responder

Analog (fax, modems, TTY, etc)

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Single line phone

Panic Button Installation

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Enhanced Services

Cell phones / Smartphone’s

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FACT: IT Telecommunications completed over 7,890,000 calls in 2014

 Mobile air cards / hotspots for laptops

How do we charge?

Basic service – Fixed price per month ( Appendix A )

Enhanced services:

 Cell phones: Monthly charge based on cell phone carrier rates

 Mobile air cards: Monthly charge based on carrier rates

Major Cost Drivers

Operations and engineering support

Number of devices in use

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Hardware acquisition

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Maintenance

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Hardware support

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7

City of Greensboro

FY 15-16 IT Service Catalog