ServiceCatalog FY15-16

What should you expect?

Service availability: 24x7 service availability (maintenance windows will be scheduled during non-business hours)

Defined Response Time:

96% of phones installed within 5 days

Critical………………….2 hrs

96% of phone repairs complete within 3 days

High Priority………..Same day

Medium Priority……2 days

How do I lower my costs?

Low Priority…………..3 days

1. Limit your long distance calls. Additional fees are charged for long distance.

2. Enter a Help Desk ticket online to have un-used phones picked up and taken off your account.

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City of Greensboro

FY 15-16 IT Service Catalog