EoW November 2012

News Corporate

A complete view of its customers

“Kabel Deutschland sought out leading technology solutions to help deliver a better customer experience and as a result they’ve shown their customers they value their business and will continue to make their needs a priority.” Jacada’s customer service solutions include a mobile service platform, customer-facing desktops, and agent scripting technologies that simplify the way companies interact with their customers. Kabel Deutschland – Germany Website : www. kabeldeutschland.de

communication channels across KD’s contact centres to provide a single, optimised view of customer information. This integration enables agents to easily navigate through customer data and services in a more efficient manner. “Customers demand a positive and productive experience every time they engage with a company. We are committed to delivering customer service technology that enables a company to achieve an effective and consistent customer experience,” said Gideon Hollander, CEO for Jacada.

With a customer base of approximately 8.5 million connected households throughout Germany, Kabel Deutschland (KD) turned to Jacada, a leading global provider of customer service experience technology, to provide a single yet comprehensive view of its customers. In doing so, KD has been able to increase customer and agent satisfaction while reducing operational costs, average handle time and streamlining work processes. vital applications and multiple customer Jacada’s solution integrates

Combining work and family life at the office

▲ ▲ The parent-and-child office helps mothers and fathers in a child-care emergency

to avoid absenteeism of the working parents,” said Bernadette Sikora, managing partner of Sikora Holding GmbH & Co KG. “Moreover, it increases attractiveness of working with Sikora.” The recently furnished parent-and-child office addresses children of all ages. From the changing table pad, a lying area, child bed, toys, painting supplies, to books and toy blocks, parents have everything their children need. Equipment was financed by the company and from donations by employees. Sikora AG – Germany Website : www.sikora.net

Sikora now has a parent-and-child office. Fathers and mothers have the opportunity to bring their children into the company in a child-care emergency. In the parent-and-child office, they can continue working while caring for their children. The aim of this facility is to strengthen reconciliation of work and family life. In particular, at unpredictable situations as for example when child-care is missing or to bridge holiday time of kindergartens, the office helps to combine familiar and professional reasons.

“The facility is a relief and also helps

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November 2012