Austin-Travis County EMS 2023 Annual Report

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In FY2023, Austin-Travis County EMS Communications began transferring low acuity 9-1-1 calls identified through triage of the OMEGA MPD (Medical Priority Dispatch) protocol to the Collaborative Care Communications Center (C4) to address patient needs without sending a 9-1-1 ambulance. The Communications Technology Team began a multi-year project aimed at redesigning the Computer Aided Dispatch (CAD) system to allow for more complex response plans as well as the ability to be readily adaptable to future changes.

Austin-Travis County EMS Communications continues to expand its dispatch footprint outside the traditional communications center environment. In FY23, EMS Communications provided on-site medical dispatch at multiple large scale special events including Austin City Limits Music Festival, SXSW music and film festival, Formula 1 and NASCAR racing, Moto GP motorcycle racing, UT Football, and Austin FC soccer.

Communications Medics answered over 158,690 requests for service with 96% of all calls being answered within 40 seconds or less.

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