IBO Book - GH

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NUTURING YOUR NEW MEMBERS

• Hold group meetings regularly. They’ll pick up tips from other Members in your organisation and it’s good for them to see they are part of a wider team. • Provide them with communication, training and motivation along with help for their presentations. A few rules to remember 30 Day Money Back Guarantee: If for any reason, a retail customer is not completely satisfied with any Herbalife product purchased from a Herbalife Member, the customer may request a refund from the Member within 30 days from the date the customer receives the product. The Member must offer the customer a full credit toward the purchase of other Herbalife products or a full refund of the purchase price. It’s also a good idea to remind new Members that it’s against the rules to sell Herbalife products via eBay or other similar discount or auction websites. It’s the personal, face-to-face contact that gives Members the advantage. First Order Limitation: The First Order Programme permits a Member to place their first product order up to 1,100 Volume Points (VP), and then up to 3999.99 VP within the next 10 days. The Rule is in place to help new Members have product experience and begin retailing the products and to help discourage financial expenditures without the product experience.

Nurturing your new Members

It’s a great feeling when you sign up your first Member. You are beginning to engage more in the Herbalife business opportunity. You are setting up your downline and, as soon as you reach Senior Consultant, you will start receiving not only discounts but also commissions* from the orders they take. The time that you spend nurturing each new Member becomes very important – as their success helps you grow your business and achieve success. Helping your new Members get started The basics • Help them complete the Member Application and Agreement and make sure they send it off, along with the Gold Standard acknowledgement form. • Show them how to fill in a Retail Order Form and other forms they will regularly use in their business. • Make sure that they read the different books within the HMP – the Rules and Regulations are important for all new Members to ensure they operate their business ethically and within the rules of the company. • Make sure they are on a suitable product programme and get them acquainted with the wider range of Herbalife products by taking them through the Product Brochure. • Help them demonstrate the products at their Home Parties (e.g. Shake parties, Skin Care parties) to potential customers. • Talk them through the first stages of the Sales & Marketing Plan and explain the benefits of becoming Senior Consultants, Success Builders and Supervisors.

* Certain documents (e.g. bank account details) need to be submitted in order to receive payment, and there is a threshold for earnings to be paid.

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