Roads to Resilience
First page
Table of contents
Next page
Last page
Executive Summary
5
Preface
11
About the Authors
12
Section 1: Introduction to ‘Resilience’
16
Section 2: Resilience Principle No 1: ‘Risk Radar’
26
Section 3: Resilience Principle No 2: ‘Resources and Assets’
34
Section 4: Resilience Principle No 3: ‘Relationships and Networks’
42
Section 5: Resilience Principle No 4: ‘Rapid Response’
50
Section 6: Resilience Principle No 5: ‘Review and Adapt’
58
Section 7: Implications for risk professionals
66
Section 8: Implications for Board Members
80
Appendix A: Case Studies
95
Case study: AIG
97
Case study: Drax Group
103
Case study: InterContinental Hotels Group (IHG)
111
Case study: Jaguar Land Rover
123
Case study: The Olympic Delivery Authority (ODA)
131
Case study: The Technology Partnership
137
Case study: Virgin Atlantic
145
Case study: Zurich
153
Appendix B: Details of Methodology
161
Acknowledgements
170
Figure E.1 Resilience outcomes, principles of resilience and the business enablers
7
Figure E.2 The resilience matrix
9
Figure 1.1 Resilience outcomes, principles of resilience and the business enablers
18
Figure 7.1 Relationship between the resilience principles
69
Figure 8.1 The resilience matrix
83
Table 1.1 The five principles of resilience and their components
20
Table 1.2 The business enablers and associated resilience action points
20
Table 1.3 Organisational resilience and associated outcomes
21
Table 7.1 The five principles of resilience and their components
67
Table 7.2 Resilience practices to achieve each principle
71
Table 8.1 The business enablers and associated resilience action points
81
Table 8.2 People and culture resilience checklist for the board
85
Table 8.3 Business structure resilience checklist for the board
87
Table 8.4 Strategy, tactics and operations resilience checklist for the board
89
Table 8.5 Leadership and governance resilience checklist for the board
91
Table 8.6 Organisational resilience and associated outcomes
92
Rationale for the research
16
Broadening scope of risk management
17
Implications for risk professionals and boards
17
Key findings of the research
18
Principles of resilience
19
Business enablers
19
Structure of the report
21
Case study: The Olympic Delivery Authority
22
Overview of the report
23
Introduction to ‘Risk Radar’
26
Understanding ‘Risk Radar’
26
Case study: IHG – Threat and Vulnerability Assessment (TVA)
27
Enabling ‘Risk Radar’
28
People and culture
28
Business structure
29
Strategy, tactics and operations
29
Leadership and governance
30
Summary of actions to achieve the ‘Risk Radar’ principle
31
Introduction to ‘Resources and Assets’
34
Understanding ‘Resources and Assets’
34
Case Study: Drax – protect the main asset
35
Enabling ‘Resources and Assets’
36
People and culture
36
Business structure
37
Strategy, tactics and operations
37
Leadership and governance
38
Summary of actions to achieve the ‘Resources and Assets’ principle
39
Introduction to ‘Relationships and Networks’
42
Understanding ‘Relationships and Networks’
42
Case study: The Technology Partnership – challenging questions
43
Enabling ‘Relationships and Networks’
44
People and culture
44
Business structure
45
Strategy, tactics and operations
46
Leadership and governance
46
Summary of actions to achieve the ‘Relationships and Networks’ principle
48
Introduction to ‘Rapid Response’
50
Understanding ‘Rapid Response’
50
Case Study: Virgin Atlantic – rapid response teams
51
Enabling ‘Rapid Response’
52
People and culture
52
Business structure
53
Strategy, tactics and operations
53
Leadership and governance
54
Summary of actions to achieve the ‘Rapid Response’ principle
55
Introduction to ‘Review and Adapt’
58
Understanding ‘Review and Adapt’
58
Case Study: Zurich Insurance – make better risk decisions
59
Enabling ‘Review and Adapt’
60
People and culture
60
Business structure
61
Strategy, tactics and operations
62
Leadership and governance
62
Summary of actions to achieve the ‘Review and Adapt’ principle
63
Introduction to implications for risk professionals
66
Nature of ‘Resilience’
66
Developing the principles of resilience
68
Case Study: Jaguar Land Rover – identify key risk indicators
68
Actions to achieve increased resilience
69
Practices to achieve each principle
70
Advice for risk professionals on achieving resilience
76
Summary of implications for risk professionals
77
Introduction to implications for board members
80
Understanding the business enablers
81
Case study: AIG – open disclosure benefits strategy
82
Matrix to illustrate resilience
83
Actions to enhance each business enabler
84
Challenges for boards on achieving resilience
92
Summary of implications for board members
93
_GoBack
97
Case study: AIG
97
Case study: Drax Group
103
Case study: InterContinental Hotels Group (IHG)
111
Case study: Jaguar Land Rover
123
Case study: The Olympic Delivery Authority (ODA)
131
Case study: The Technology Partnership
137
Case study: Virgin Atlantic
145
Case study: Zurich
153
_GoBack
129
_GoBack
131
_GoBack
145
_GoBack
161
Summary of the research methodology
165
Recommendations for further research
165
Limitations of the research
165
Data analysis
165
Data collection
161
Sample organisations
161
Choice of method
161
Acknowledgements
170
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