Associate Handbook (FINAL)_30d6923e



Congratulations on becoming an Associate of the world’s largest privately owned global insurance broker. At Lockton, we believe our success is a direct reflection of our talented Associates. In establishing itself as a great place to work and a great place to do business, Lockton seeks to attract and retain the most talented people for each role, and to encourage the development of all Associates to their full potential. Lockton promotes equality of opportunity and aims to treat all its Associates in a fair and consistent manner, promoting good working relationships and encouraging high standards of conduct and work performance. The real key to Lockton’s success is its commitment to client service. Our mission statement is “We Live Service” and our pledge is “to be the best place to work in insurance and to be the best place to buy insurance”.

Our Beliefs

Since Jack Lockton established the parent company more than 40 years ago, we have been committed to doing the right things for our customers and the right things for our Associates. Fundamental to this is a set of philosophies and principles that define the way we do business. As a global company and a local employer, we take our responsibility seriously to deliver uncommon results for our clients and to enable our people to fulfil their potential.

Lockton Companies' Philosophies and Principles of Business

• Be committed to the highest standards of excellence in everything we do • Practice the Golden Rule, and sustain a highly ethical, moral and caring culture • Recognise our Associates as our most valuable assets • Provide the opportunity and support that allows associates to grow, improve and achieve their ultimate potential • Recognise and substantially reward exemplary Associate performance • Respect, value and nurture each client and carrier relationship • Be composed of people who demonstrate a passion for delivering unparalleled service-internally and externally • Make a recognisable difference to our clients' businesses through innovative solutions to their insurance needs • Be proactive in sustaining a meaningful corporate, social and civic responsibility • Maintain our independence and private ownership • Manage our business for consistent and orderly growth • Be a fiercely competitive and aggressive sales organisation • Generate fair and healthy financial returns



This handbook is intended to give Associates general information and guidance on matters relating to their employment with Lockton and sets out what Lockton expects of its Associates. In turn it also explains what Associates are entitled to expect of Lockton. Together with the information given to Associates in their statement of Main Terms and Conditions of Employment (the “Contract of Employment”), the sections marked with an asterisk (*) form part of Associates Contract of Employment.

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