2018 Escape Owner's Manual

SYNC™ (If Equipped)

AppLink issues Possible cause(s)

Issue

Possible solution(s)

login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settingsmenu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an "Exit' or 'Quit' option, select that then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to thephone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop.' Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC. On an iPhone with iOS7+, to force close an app, double tab the home button then swipe upon the app to close it. Tab the home button again, then select the app again to restart it. After a fewseconds, the app should then appear in SYNC's Mobile App's Menu. Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button.

Sometime apps do not properly close and re-open their connection to SYNC, over ignition cycles, for example.

My phone is connected, my app(s) are running, but I still cannot find any apps.

My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps.

There is a Bluetooth bug on some older versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off Bluetooth.

371

Escape(TM2)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201706,FirstPrinting