2018 Escape Owner's Manual

SYNC™3

USB and Bluetooth Stereo issues

Issue

Possible cause

Possible solution

This is a device- dependent feature. Bluetooth audio does not stream. The device is not connected.

Make sure you connect the device to SYNC 3 and that you have started the media player on your device.

Your music files may not contain the correct artist, song title, albumor genre information.

Make sure that all song details are popu- lated.

The file may be corrupted.

Try replacing the corrupt file with a new version. Some devices require you to change the USB settings frommass storage to media transfer protocol class. Convert the file to a supported format. See Entertainment (page 393). Update media index. See Settings (page 419). Make sure your device is unlocked before connecting it to SYNC 3. Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then connect it back to SYNC 3. To listen to Apple devices through USB, select AirPlay from the devices Control Center, then select Dock Connector. To listen to Apple devices through Bluetooth Stereo, select AirPlay from the devices Control Center, then select SYNC.

SYNC 3 does not recognize music that is on my device.

The song may have copyright protection that does not allow it to play. The file format is not supported by SYNC 3. The device needs to be re-indexed. The device has a lock screen enabled.

When I connect my device, I sometimes do not hear any sound.

This is a device limitation.

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Escape(TM2)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201706,FirstPrinting