PULSE Magazine | June/July 2018 Issue

Customer Service Response:

388 calls were made during April. The questions asked focused on measurable

customer service actions.

Patient Comments:  “They were very fast, efficient, friendly, personable, and conversational. They talked about things that were of concern to me. They were good to me.”  “They did a good job on the I.V., and helped the hospital staff when I got there too. I appreciate every- thing they did for me. They were awesome.”  “They were extremely gentle, explained everything and were great about calming her down as she was in a lot of pain. They reassured us about the hospital also, and that made us feel better too.”  “They were very friendly, nice and made me feel comfortable. They kept asking me if I was O.K. when there was a bump in the road because they knew it was a little painful. They kept watching my face for evidence of discomfort.”  “He hit my vein right away and it didn't hurt. He was funny and made me laugh. I was scared and they relieved my anxiety. Please tell them thank you very much for everything they were wonderful!” Respondents were asked to rate the customer service provided by our medics on a scale from 1 to 5, with 5 being the best 79.55% of the patients rated the customer service they received at a 5 and 19.32% rated their service at a 4. The average rating overall was 4.78 out of 5 for customer service. The response we obtained from our customers is evidence of the great medics we have and the tremendous job they do each and every day.

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