Customer Loyalty Newsletter - May 2019
CUSTOMER LOYALTY | MAY 2019 | ISSUE 31
2ND STEEL (98) MIDDLE J REPAIR - JORDAN PUGH
Jordan was pleased with the service he received from parts representative, Paul White . Jordan said Paul went the extra mile to verify that the part was in good condition. Jordan explained that when placing his most recent part or- der from 2nd Steel, he told Paul that the part needed to be in good shape as he has had experience elsewhere with used parts that were bad. Paul called and verified for him that this part was in good shape and when it arrived it was in fact in great shape. ALBUQUERQUE (10) TOBIAS ESQUIBEL Tobias states that he appreciates how prompt and knowledgeable everyone at Wagner Equipment is and how good the truck and motor runs. Tobias states that Wayne Zirpel was very professional, helpful, and courteous. TOM BONHAM - ALEX BONHAM Alex said the work was done properly and Wayne Zirpel was very helpful and communicated well. Alex said Wayne is an asset to Wagner Equipment and the reason he will go back. STRAIGHT LINE CONST - RANDY HADDOCK Randy said, Mike Gutierrez and Richard Fisher do an excellent job and they are very busy at the Albuquerque loca- tion. David stated the effort that Susie Russell put into this rental transaction was great. David said that Susie’s level of service is off the charts. David stated he can email or call Susie and it is seamless and effortless, as she is just that re- liable. David stated he knew that Susie had worked very hard to procure this machine for him and he is very thankful for her efforts. SLV EARTH MOVERS INC - JOHN WILLSCHAU John stated that he is developing a good relationship with his sales representative, Scott Beaman . John said Scott did a really good job. RANDY KNEEBONE EXC TRUCK - RANDY KNEEBONE Randy stated Wagner Equipment did an excellent job start to finish. Including scheduling, repairing quickly, and being affordable. Randy stated the mechanic, Don Erdmann , was “top notch” and Sarah Newell who answered the phone and scheduled the appointment was excellent. TRANSIT WASTE LLC - ANDREW SMITH Andrew stated Wagner Equipment offers no hassle. Andrew said that whatever he asks, Wagner Equipment gets it done. AURORA (00) JKS INDUSTRIES LLC - DAVID RAMSDALE ELEVATED EXCAVATING LLC - OTTO BARLOW Otto stated that Nate Refvem completed the repair correctly and did a good job.
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