2040 Comprehensive Plan: Envision Shakopee

PRACTICES

departments, it is important, although sometimes difficult, to share information, news and resources across silos and work units. The city will explore opportunities to increase and improve internal communications.

To provide services in an efficient and effective manner, while maintaining high-quality customer service and supporting the needs of all residents requires a careful and strategic approach. How the services are provided is as important as what services are offered. Additionally, the internal operations and functionality of the city are critical to being a high functioning organization. The city should explore its policies – formal and informal – to better serve the public and its employees. Community Engagement As previously described, engaging the community is necessary and critical to the success of projects as well as a best practice of good government. The city should explore opportunities to better engage the community, including residents of all backgrounds, experiences, ages, races, income levels, language and geography.

HUMAN RESOURCES AND ADMINISTRATION

As of 2018, the city employs approximately 150 full-time, 200 part-time and more than 300 seasonal employees. As workplace and employee expectations and needs change, the city should adjust accordingly to remain a competitive and supportive workplace. The city should consider necessary changes to its internal human resource process and procedures.

COMMUNICATIONS

External

The City of Shakopee communicates with residents, businesses and media through a variety of mediums, including the city's newsletter, website, government access cable television channel, e-newsletter, social media, news releases and various other sources. The city should continue to stay abreast of new mediums and ways to reach its residents and businesses.

Internal

To function as one unit, it is important for the city to have strong internal communications. With a staff of hundreds across multiple

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