Dealer Guide 1.2.2013

Table of Contents

General Information Office Hours Information.......................................................................... 5 Address Information ................................................................................ 5 Automated Attendant Phone System ...................................................... 6 Credit Department & Accounts Receivable Policies ...................... 7 Sales Policies Sales Terms ............................................................................................ 8 Broken Sell Pack Adder........................................................................... 8 Competitive Matrix Pricing Program........................................................ 9 Volume Incentive Plan............................................................................. 9 Delivery Service ......................................................................................... 11 Ordering From Blish-Mize Stock Ordering Methods.................................................................................. 12 Ordering Deadlines................................................................................ 12 Order Quantity Rounding....................................................................... 12 Dealer Supplies .......................................................................................... 13 Technology Services Remote Order Entry (ROE) ................................................................... 14 Electronic Data Interchange (EDI)......................................................... 16 Catalog Services ....................................................................................... 17 How To Read Our Price List .................................................................. 20 Selling Unit Abbreviation List ............................................................... 21 Bin Label/Price Sticker Services ......................................................... 22 Order Check-in Process .......................................................................... 26 How To Read Our Packing List ............................................................. 32 How To Read Our Case Ship Label ..................................................... 34 How To Read Our Repack Label .......................................................... 35 How To Read Our Bill Of Lading ........................................................... 36 How To Read Our Invoice ....................................................................... 38 How To Read Our Credit Memo ............................................................ 41

3

Delivering More