Dealer Guide 1.2.2013

Table of Contents

How To Read Our Statement ................................................................ 43 Credit & Return Policy & Instruction Guide ..................................... 45 Online Credit Request User Guide ........................................................ 51 Marketing Services Promotions ............................................................................................ 63 Unbeatable Deal .................................................................................... 64 Lock Services ........................................................................................ 64 Buying Markets...................................................................................... 65 Direct Ship Orders .................................................................................... 66 Booking or Relay Ordering ..................................................................... 67 Virtual Warehouse Programs ................................................................ 68 Store Opportunity Programs .................................................................. 69 Rental Program ..................................................................................... 69 Variety Distributors ................................................................................ 69 Grainger................................................................................................. 69 Warren Distribution................................................................................ 70 Repeat Rewards.................................................................................... 70 PartScription .......................................................................................... 71 Office Depot........................................................................................... 72 Retail Services....................................................................................... 73 Hazardous Materials Program .............................................................. 74 Store Identity Programs .......................................................................... 75 Advertising Programs .............................................................................. 76 Training Programs .................................................................................... 78 Strategic Mapping ..................................................................................... 79 Merchandising Services .......................................................................... 80 Retail Profitability Programs ................................................................. 81

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