Dealer Guide 1.2.2013

Credit & Returns Policy / Guidelines

Credit Request Deadlines & Important Things to Know: ■ Blish-Mize reserves the right to deny any claims. ■ Deductions should not be taken without a credit memo issued from Blish-Mize. ■ Pricing errors must be filed within 30 days. ■ Overages and shortages must be filed within 14 days. ■ Shipping Damages must be filed within 14 days. ■ Stock returns must be filed within 30 days to avoid restocking fee. ■ A 25% restocking fee applies to any returns filed after 30 days, unless authorized return has been approved. ■ No stock returns after 90 days. Please refer to the Order Check-In Process of the Dealer Services Guide to properly check in an order from us. Credit Request Instructions It is preferred that using the Blish-Mize Online Credit Request Program via our website is the quickest and most effi- cient way to file claims for a variety of reasons on stock orders or “out of warehouse” orders shipped from the Blish- Mize distribution centers. If Credit is due to your account, it will be processed in a timely manner. Before filing any claim, please review / refer to the Blish-Mize Credit & Return Policy. This policy can be found online via the Customer Login area, under the News & Info link, and by selecting Credit & Returns Guide, or in our Dealer Services Guide found in our paper formatted catalog. The Credit & Return Policy is a guide to use when requesting to return merchandise or to receive credit on merchandise invoiced / shipped from Blish-Mize. To start a new credit request, go to the customer login area, under the Account Info link, select New Credit Request and then follow the instructions. For customers without internet access, or for other special circumstances, submitting a credit request using the hand written Credit Request Pad / Forms will be allowed. Any questions regarding our credit and return policy, or any further credit request instructions, please call us at (800) 995-0525 ext. 195 (customer service) or ext. 159 (claims department), email us at claims@blishmize.com, or please contact your Blish-Mize Sales Representative for further assistance. Requesting Credit Help us provide fast and accurate processing by: 1. Completing all the items requested on the Blish-Mize Credit Request Form and adding additional comments that might be helpful. 2. Providing the invoice number applicable to the merchandise for which credit is requested. 3. Listing a reason for all defective merchandise (describe the defect). 4. Including a copy of the credit request with the merchandise, if product is needed to be returned to Blish-Mize. Help us provide fast and accurate processing by completing all the areas requested on the credit request program / forms and adding additional comments that might be helpful. Handwritten credit request forms should be completed in duplicate with a copy of the request accompanying any product that is being returned. If no product is being returned, handwritten forms can be faxed to us at 913-367-0667, or scanned and e-mailed to the claims department at claim@blishmize.com. Please retain a copy of all credit requests for your records. If you should any questions, please contact our Customer Service or Claims Departments. Thank you, Blish-Mize Co.

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