Dealer Guide 1.2.2013

Credit & Returns Policy / Guidelines

Quantity Shipping Errors – Shortages & Overages ■ Selecting the credit code for a claim request of “Shortage” is when product has been ordered but not found, and invoiced for. Corrections cannot be made by ordering merchandise at “No Charge”. ■ If several cartons from your order are missing, please call our customer service department immediately to see if the merchandise has been located and is available for redelivery. ■ All Shortage Claims must be filed within (14 days). ■ If shipping errors occur (ex. you have received an item / items but did not order it, or received more items than ordered, known as an “overage”, please submit a credit request, selecting the proper overage credit code shown below, and return any merchandise as instructed.): * Overage Retained – a 15% discount is given on overage merchandise retained by the customer when the overage was the result of a Blish-Mize error. * Overage Returned – No need for additional item / items received, return to Blish-Mize. Credit will be issued if charged for the extra overage, or did not order. Manufacturer’s Defects – Defective Merchandise ■ Please Refer to the Vendor Directory found on the Blish-Mize website (in the customer login area under Product Catalog / Vendor Directory), or found in the Blish-Mize printed catalog for a complete listing of defective merchandise dispositions by vendor. Please be aware that this information is always subject to change. ■ For the most up to date information, and to review individual item dispositions, referring to our online product 1. Destroy in field (item must be preapproved by vendor and shown as “D” , for destroy in field claims code). Please do not return destroy in field merchandise back to Blish-Mize. Please dispose of defective items properly. * Some vendors have special requirements to authorize destroying in field, e.g. batch numbers on paint, metal plate for water heaters, etc. Any questions regarding these type of products, please contact your Blish-Mize Sales Representative, Customer Service, or our Claims Department. 2. Return to Blish-Mize for credit / inspection (item shown as “R” , for return to warehouse for credit). You will be notified if the merchandise does not qualify for credit from the manufacturer - i.e. warranty expiration, abuse, etc. 3. Return Directly to Vendor (item shown as “V” - Send to a vendor service center for repair or replacement). ■ “ V ” disposition items can be returned to Blish-Mize, assuming no repair or service is needed for the item. Credit request for the return will be reviewed and credited to account accordingly. ■ ” V ” disposition items needing repair please follow the instructions below. Please do not send items for repair or service to Blish-Mize. * Merchandise sent to a service center for repair or replacement requires the following: a. Contact the vendor directly for the nearest service center. b. Follow service center instructions. c. No deductions are to be made from Blish-Mize invoices for repairs or service catalog and viewing the item details, will show each items claims code. ■ Damaged merchandise is not defective unless it is fully concealed. ■ Defective merchandise credit code options are:

48