Dealer Guide 1.2.2013

Credit & Returns Policy / Guidelines

Adjustments – Other ■ Non-merchandise claims:

1. Provide the invoice number. 2. Explain the reason for the credit. * Request for the adjustment will be reviewed and credited to account accordingly. Please call our customer service department or our claims department regarding any credit requested for pricing errors. No credit requests will be accepted for pricing errors submitted online or via from hand written credit request form. * When calling for pricing error credits request, please provide the following - a. Provide the invoice number.

■ Pricing errors:

b. Provide the amount that should have been charged. c. Give an explanation of the reason the price is incorrect. d. All price errors must be filed within 30 days after invoicing.

Processing Drop Ship Credits ■ Do not deduct any amount from the Blish-Mize invoice.

■ Contact the vendor directly to report shortages and overages, damages, mis-shipments and pricing. ■ Claims for damages should be filed with the carrier or factory, as applicable by the customer. ■ Inform the vendor to credit you through Blish-Mize. Any information you can provide the vendor will be helpful. Blish-Mize will credit the dealer account when the credit memo is received from the vendor.

Credit Request Research ■ It is not possible for Blish-Mize Co. to research claims over 90 days old.

Blish-Mize prides itself on issuing credit promptly upon receiving the credit request. Any questions regarding our credit and return policy, and for any further credit request instructions, please call us at (800) 995-0525 ext. 195 (customer service) or ext. 159 (claims department), or email us at claims@blishmize.com, or please contact your Blish-Mize Sales Representative for further assistance.

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