Dealer Guide 1.2.2013

Online Credit Request User Guide

Item List

1. Select an invoice from the drop-down list unless you are reporting an overage. If an invoice is not listed, it may be because: • Credit has already been issued • You are reporting a shortage and the invoice is older than 14 days • You are reporting shipping damage and the invoice is older than 14 days • You are returning to stock and the invoice is older than 90 days

2. Change quantity, reason code, or explanation if necessary 3. To remove an item, select its checkbox and click “Delete” 4. Add any additional items to the request 5. Click “Save Changes” to apply any changes you make 6. Click “Complete” when all items have been entered

If you want to complete your request at a later time, click “Save Changes” before you close the browser window or go to a different screen. When you come back, you can pick up where you left off.

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