Dealer Guide 1.2.2013

Online Credit Request User Guide

Vendor Return Defective - Error Message

1. Destroy in field (item must be preapproved by vendor and shown as “D” , for destroy in field claims code). Please do not return destroy in field merchandise back to Blish-Mize. Please dispose of defective items properly. * Some vendors have special requirements to authorize destroying in field, e.g. batch numbers on paint, metal plate for water heaters, etc. Any questions regarding these type of products, please contact your Blish-Mize Sales Rep, Customer Service, or our Claims Department. 2. Return to Blish-Mize for credit / inspection (item shown as “R” , for return to warehouse for credit). You will be notified if the merchandise does not qualify for credit from the manufacturer - i.e. warranty expiration, abuse, etc. 3. Return Directly to Vendor (item shown as “V” - Send to a vendor service center for repair or replacement). ■ “V” disposition items can be returned to Blish-Mize, assuming no repair or service is needed for the item. Credit request for the return will be reviewed and credited to account accordingly. ■ “V” disposition items needing repair please follow the instructions below. Please do not send items for repair or service to Blish-Mize. * Merchandise sent to a service center for repair or replacement requires the following: a. Contact the vendor directly for the nearest service center. b. Follow service center instructions. c. No deductions are to be made from Blish-Mize invoices for repairs or service

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