VWC Quarterly Report - Q2 2017

Table of Contents

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Mission, Vision, Core Values Executive Director Update VWC Management Philosophy Department Updates Administration Claims Services Correspondence Management EDI – Quality Insurance

1 3 5 5 7 9

11 13 15 17 19 21 23 25 33 27

Financial Services Human Resources Information Systems Insurance Judicial & Alternative Dispute Resolution Medical Fee Services Outreach Services

Project Management Virginia Victims Fund

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Quarterly Report - Q2 2017

Table of Contents