Fall 2017 issue of Horizons

His comments are challenging the entire gaming industry to look hard at how disruptive technology can help the industry innovate (and remain relevant). It’s critical that casinos leverage new technologies and create new value streams that will capture the customer’s attention and keep them coming back to the casino no matter what form it might be in the future. Areas of Disruption Innovation is not new to the gaming industry. It has experienced tremendous change and innovation over the last 20 years with the advent of new technology. It started in the early `90s with online gaming, continued in the early 2000s with Ticket In Ticket Out (TITO Systems) and has seen the implementation of server-based gaming, mobile/social gaming, skill-based gaming and ESports. Today’s gaming operators are finding that the pace of change brought about by the Internet of Things, mobile internet, advance robotics, and renewable electricity is astounding.

7. Automation and digitalization

8. Robots

9. Cryptocurrencies and blockchain

10. Wearable technology

Skilled-Based Gaming This mash up of slots, videos games and interactive patron play, is bringing a new type of gambling aimed at attracting young people who grew up playing video games. Incorporating skill-based gaming, which was earlier restricted by laws, will provide dynamic games to the traditional casino floor where the payout is determined by the player’s ability. In the U.S., it is legal in 33 states and is expected to become a $9 billion revenue market. Companies such as GameCo., Gamblit Gaming and NanoTech Gaming are leading the way in this space. Bionic Bartenders Tipsy Robot, a 2,500-square-foot bar, opened Friday, June 30, 2017, at the Miracle Mile Shops at Planet Hollywood, with two robotic bartenders ready to make your favorite drink. According to Rino Armeni, the owner of Tipsy Robot, “This is the most high-tech bar in the world, as the robot can perform all the duties of the bartender with 100% accuracy and limited waste.” He explains further that, “It is not just a bar – it’s also an attraction and entertainment.” For him, the technology that replaces human jobs, will not replace the human aspect 100%.

A few of the disruptive technologies having the greatest impact include:

1. Skill-based gaming

2. Predictive analytics

3. ESports (skins) betting

4. Online sports betting

5. Cloud gaming

6. Phygital experiences

Placing Bets on Disruptive Technology

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