Customer Loyalty Newsletter - Aug 2019-2

ONE PROFESSIONAL TEAM

ISSUE 34

Customer Loyalty Newsletter - Aug. 2019

NPS SCORES February 1, 2019 to July 31, 2019

In this issue: Page 2 Kudos For Communication In B2B Page 3 Good Job Report Page 8 Customer Service That Will Put a Smile on Your Face

Carlsbad (14)

100.00% 100.00% 97.06% 94.12% 92.86% 92.00% 92.00% 90.00% 89.66% 89.47% 87.23% 85.71% 85.11% 83.33% 81.90% 81.63% 80.65% 80.00% 77.78% 77.61% 75.00% 73.71% 73.27% 72.58% 71.43% 70.42% 70.27% 70.00% 68.75% 66.67% 63.16% 60.00%

Grand Junction - Wagner Rents (58) Steamboat - Wagner Rents (60)

El Paso - Wagner Rents (64) Denver - Wagner Rents (53)

Current NPS Loyalty Score 78.17%

2019 NPS Goal 82.00%

2nd Steel (98) Hayden (04)

Fort Collins - Wagner Rents (54) Pueblo - Wagner Rents (52) Albuquerque - Wagner Rents (63)

Detractors (4.31%)

Promoters (82.48%)

Grand Junction (02)

Passives (13.22%)

Silver City (16)

Commerce City - Wagner Rents (59) Las Cruces - Wagner Rents (66)

GOAL = 82% Albuquerque (10)

Pueblo (03)

Silverthorne - Wagner Rents (62) Carlsbad - Wagner Rents (14) Carbondale - Wagner Rents (55)

Loyalty Spotlight

Tech Products (97)

Aurora - Power Systems (05)

Aurora (00) Windsor (09) Bloomfield (11)

Colorado Springs (39)

Providing EXCELLENT service to our customers: H W HOUSTON CONSTRUCTION LLC K R SWERDFEGER CONSTRUCTION INC (Read more in the “Good Job Report” pgs. 3-7) PUEBLO RENTS

El Paso (12)

Albuquerque - Power Systems (15)

Yuma (38)

Durango (01)

Gypsum - Wagner Rents (57)

Burlington (06)

Hobbs (13)

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