MAO Manual

bed sores will neeed to be transported by ambulance, not MAV van. Vendor-Client Role Even when the MAV transport is provided as a public service, the patient is a ‘client’ and the MAVO is the ‘vendor’. As a result, good customer service skills and attention to the patient’s needs are important to insure a

Start your day by taking a look in the mirror and focusing on the image that reflects back at you. What are some thoughts that come to mind while looking at your reflection? Ask yourself…  Do I look professional?  Do I look neat?  Would I want this person transporting my loved one? Always assess your appearance and grooming. Strive to reflect an image that boasts of neatness and professionalism. Most people tend to remember first impressions so we want the first impression they have of you to be a positive one. Another part of the first impression is created by body language. So, as you focus on that reflection, stand tall and maintain good posture. This displays confidence. If someone is watching you walk up to a facility or home and you appear on edge or uncomfortable they can get the wrong impression of you. Make sure the image you reflect is one that is neat, professional, calm, and confident.

pleasant transport. Professional Image

Appearance leaves a lasting impression. From the moment you walk into a healthcare facility or a patient’s home you are being evaluated. Within seconds, people create an opinion of you based on your appearance. It’s important to make a positive lasting first impression.

What is your first impression of the people in these photographs? Who would you feel most comfortable being transported by? It is easy to see the difference appearance has in creating a first impression. Always start your day by checking your image in the mirror.