MAO Manual

Reportable Events OEMS investigates incidents, patient injuries and complaints that have occurred while being transported under the care of an MAVO. It is necessary for any and all incidents and patient injuries to be reported immediately to your employer. In the event of a patient injury, your employer will give you instructions to make sure the patient receives proper medical care. By reporting incidents and patient injuries, OEMS and your employer can identify trends and develop training necessary for the implementation of improved procedures and re-occurrence prevention. Your employer is responsible for contacting OEMS and, if necessary, submitting a “Reportable Event” form. The regulations identify the following types of incidents pertinent to an MAVO that must be reported: 1. Any death or injury that occurred to a patient, passenger or crewmember while being treated, transported or riding in the provider's vehicle; 2. Any accident in which one or more of the provider's vehicles is involved, regardless of whether or not the accident is actually reported to the police; 3. Any event occurring on or within the provider's vehicle(s) or place of business that results in any damage to patient medical records; 4. Any instance where a crewmember acts outside of his or her approved scope of practice; 5. Any and all incidents or series of incidents which, upon objective evaluation, lead to the good faith belief that the conduct is in violation of any applicable law, rule and/or regulation (including, but not limited to, any instances of child abuse or neglect, elder abuse, domestic violence and/or the utilization of physical behavioral restraints).

MAVO’s should also refrain from parking in fire zones unless you want to be ticketed and impede emergency vehicle access in the event of a fire. Most employers will not pay for fines incurred by a driver ticketed for parking in handicapped spaces or fire zones.

Your driving record is a very important qualification when you work as an MAVO. Operating withing the law is extremetly important to prevent a negative driving record. Employees with poor driving records are cause insurance premiums to rise, and many companies will not employ an MAO if he or she does not maintain a clean driving record. Immediate Medical Attention Required While the patients you will be transporting are stable there may be a time when a patient requires immediate medical attention. Examples of conditions that require immediate medical attention are:  Seizures  Chest Pain  Difficulty Breathing  Change in mental status  Injury incurred through patient transfer or transport If any of these situations occur, the MAVO must immediately pull over to a safe area and access 911 in accordance with their company guidelines. An MAVO should never attempt to transport a patient to the emergency room. Once the MAVO has pulled safely off the road they should remain with the patient while waiting for an ambulance.