© 2013 National Standards of Practice for Case Management

STANDARDS OF PRACTICE

Standard Two – Planning Phase

Client and Key Stakeholder input Funding body obligations Legislative requirements National Code of Ethics for Case Management Standards of Care (industry specific guidelines)

Care plan is: Action orientated Evidence based Multidisciplinary Strengths based Time specific

Short-term goals Long-term goals Anticipated outcomes & measurable criteria

Collaborate with Client & Key Stakeholders

Identify & prioritise agreed goals

Select interventions

Develop care plan

Document care plan

Identify issues

Obtain approval &/ or authorisation from Client & Key Stakeholders

Stratify risk

Note: Where a reference is made to a Client this may also refer to the Client Representative Where a reference is made to a Key Stakeholder this may refer to a person or group with a direct interest, involvement, or concern regarding the Client and/or case management care plan

Diagram 5

Standard Two – Implementing (care coordination) Phase

Implement individual interventions (care coordination)

Communicate information (ongoing)

Document progress

Identify & allocate tasks

Including: Client Key Stakeholders

Case Manager organises, secures, integrates & modifies services & resources to meet the Client’s needs.

Note: Where a reference is made to a Client this may also refer to the Client Representative Where a reference is made to a Key Stakeholder this may refer to a person or group with a direct interest, involvement, or concern regarding the Client and/or case management care plan

Diagram 6

10 National Standards of Practice for Case Management