© 2013 National Standards of Practice for Case Management
STANDARDS OF PRACTICE
Standard Three – Disengagement and Feedback Phase
May include: Verbal Written
Contact Client
Disengage & close case
Obtain feedback
Move to evaluating phase
Complete this step only as applicable Based on agency/program guidelines &/or policies & procedures
Note: Where a reference is made to a Client this may also refer to the Client Representative
Diagram 9
Standard Four – Evaluating Phase
Identify evaluation tool
Gather & enter information
Analyse information
Prepare reports (internal/external)
Communicate outcomes
May include: Agency/program limitations or gaps Client & Key Stakeholder feedback
May include: Agency/program effectiveness Agency/program targets & outputs Client & Key Stakeholder satisfaction Continuous Quality Improvement Financial WHS (Workplace Health & Safety)
Including (as applicable): Client & Key Stakeholders
Note: Where a reference is made to a Client this may also refer to the Client Representative Where a reference is made to a Key Stakeholder this may refer to a person or group with a direct interest, involvement, or concern regarding the Client and/or case management care plan
Diagram 10
12 National Standards of Practice for Case Management
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