© 2013 National Standards of Practice for Case Management

STANDARDS OF PRACTICE

Standard Three – Disengagement and Feedback Phase

May include: Verbal Written

Contact Client

Disengage & close case

Obtain feedback

Move to evaluating phase

Complete this step only as applicable Based on agency/program guidelines &/or policies & procedures

Note: Where a reference is made to a Client this may also refer to the Client Representative

Diagram 9

Standard Four – Evaluating Phase

Identify evaluation tool

Gather & enter information

Analyse information

Prepare reports (internal/external)

Communicate outcomes

May include: Agency/program limitations or gaps Client & Key Stakeholder feedback

May include: Agency/program effectiveness Agency/program targets & outputs Client & Key Stakeholder satisfaction Continuous Quality Improvement Financial WHS (Workplace Health & Safety)

Including (as applicable): Client & Key Stakeholders

Note: Where a reference is made to a Client this may also refer to the Client Representative Where a reference is made to a Key Stakeholder this may refer to a person or group with a direct interest, involvement, or concern regarding the Client and/or case management care plan

Diagram 10

12 National Standards of Practice for Case Management

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