© 2013 National Standards of Practice for Case Management

STANDARD 1 – CASE IDENTIFICATION AND ASSESSMENT

1H Communicate the criteria for disengagement with Client.

SATISFACTORY

BELOW SATISFACTORY

CM assists Client referrals to alternative programs or settings where the Client’s needs and goals can be met more appropriately.

CM does not review services or settings with Client for ongoing appropriateness.

Documentation by CM demonstrates communication of disengagement parameters to Client.

Documentation by CM does not demonstrate communication of disengagement parameters to Client.

Self Assessment

Satisfactory

Below satisfactory

Verified Assessment

Satisfactory

Below satisfactory

Case Manager holds a valid license/certificate to practise, and/or evidence of the necessary skills and/ or qualifications to undertake the case management role pursuant to the relevant specifications and/or mandatory requirements of a professional body, agency, case management program and/or funding body.

1I

SATISFACTORY

BELOW SATISFACTORY

NOT APPLICABLE

CM can provide evidence of all required and/or mandated skills/qualifications upon request.

CM is unable to provide evidence of all required and/or mandated skills/qualifications upon request. Mandated registration is invalid or expired.

CM is not required or mandated to hold a valid professional licence/ certificate for the role.

Self Assessment

Satisfactory

Below satisfactory

Not applicable

Verified Assessment

Satisfactory

Below satisfactory

Not applicable

18 National Standards of Practice for Case Management