© 2013 National Standards of Practice for Case Management

STANDARD 2 – PLANNING

2F Use collaboration to generate innovative responses to meet Client needs where immediate solutions are not available.

GOOD ACHIEVEMENT

SATISFACTORY

BELOW SATISFACTORY

CM implements agency participation of pilot programs.

CM can demonstrate innovative responses utilising resources outside of the mainstream service system.

CM shows no initiative in development or implementation of resources outside of mainstream service system.

CM assists a group of Clients with the same service issue to share ideas for possible solutions.

CM documents Client involvement and ideas to provide solutions.

CM documentation does not identify/ support Client consultation.

CM takes a lead role in collaborative actions to address service gaps.

CM can demonstrate use of peer support, case conferences and networking to generate ideas for solutions.

CM cannot provide examples of seeking input from peers, etc.

Self Assessment

Good achievement

Satisfactory

Below satisfactory

Verified Assessment

Good achievement

Satisfactory

Below satisfactory

2G Reflect and operate in an ethical manner in accordance with the CMSA National Code of Ethics for Case Management (i.e. Values, Principles, Ethical Practice and Professional Conduct).

SATISFACTORY

BELOW SATISFACTORY

CM can show compliance with the CMSA National Code of Ethics and/or their professional discipline’s code of ethics (as applicable).

CM does not comply with the CMSA National Code of Ethics and/or their professional discipline’s code of ethics (as applicable).

Self Assessment

Satisfactory

Below satisfactory

Verified Assessment

Satisfactory

Below satisfactory

23 National Standards of Practice for Case Management