© 2013 National Standards of Practice for Case Management

STANDARD 3 – MONITORING

3C Adjust resources, services and supports to best meet the needs of the Client in line with identified goals.

SATISFACTORY

BELOW SATISFACTORY

Not applicable

CM demonstrates ongoing consultation with key stakeholders (both formal and informal) regarding their role in supporting the Client to achieve their agreed goals. CM refers to specialist assessment services in response to changing needs of Client as required. CM documentation demonstrates modification of services and resources to meet the Client’s changing needs and interests. CM documentation demonstrates alignment of timeframes for actions/ interventions pursuant to the agreed Client goals within care plan. CM documentation demonstrates communication with Client regarding limitations and/or variations to resources, services and support; including disengagement.

CM is unable to demonstrate engagement with key stakeholders (both formal and informal) where these are deemed essential in the Client achieving their agreed goals.

Client does not have access to key stakeholders (both formal and informal).

CM fails to refer Client for specialist assessment when indicated.

Specialist assessment not required.

CM is unable to demonstrate the review and modification of care plan in response to changes to the Client’s needs and interests. CM is unable to demonstrate that actions/interventions have been implemented in accordance with the Client goals within care plan. CM is unable to demonstrate communication with Client regarding limitations and/or variations to resources, services and support; including disengagement.

Self Assessment

Satisfactory

Below satisfactory

Not applicable

Verified Assessment

Satisfactory

Below satisfactory

Not applicable

25 National Standards of Practice for Case Management