© 2013 National Standards of Practice for Case Management

STANDARD 4 – EVALUATION AND OUTCOMES

4B Promote the development/extension of resources where service gaps are identified.

SUBSTANTIVE ACHIEVEMENT

BELOW SATISFACTORY

GOOD ACHIEVEMENT SATISFACTORY

CM is able to demonstrate practices that eliminate an identified service gap at a service system level.

CM is able to demonstrate practices that lead to the development/extension of resources for identified service gaps for a Client’s ongoing needs, or for a group of Clients.

CM is able to demonstrate practices that promote the development/extension of resources for identified service gaps for a Client’s one-off needs.

CM cannot give an example of a service gap or an example of their role in assisting an agency to address a service gap.

Self Assessment

Substantive achievement

Good achievement

Satisfactory

Below satisfactory

Verified Assessment

Substantive achievement

Good achievement

Satisfactory

Below satisfactory

4C Examine issues related to sustainability of care for the Client’s level of need.

Satisfactory

Below satisfactory

Not applicable

CM uses outcomes data to estimate the level of case management required to support the Client and determine if this fits within the available resources. The CM is able to demonstrate that the interventions support the carer to continue in their role. CM requests a review of case load where the outcomes for the Client may be compromised due to a ‘heavy’ case load.

CM does not document the viability of implementation within available means.

The CM is unable to demonstrate that the interventions support the carer to continue in their role as carer. CM does not inform the agency if Client need/case load surpasses CM ability to perform.

The Client does not have a carer.

CM defines own caseload as sustainable.

Self Assessment

Satisfactory

Below satisfactory

Not applicable

Verified Assessment

Satisfactory

Below satisfactory

Not applicable

29 National Standards of Practice for Case Management

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