© 2013 National Standards of Practice for Case Management

STANDARD 4 – EVALUATION AND OUTCOMES

4D Demonstrate actions to support improvement/maintenance of quality of life for Clients.

SATISFACTORY

BELOW SATISFACTORY

CM documentation demonstrates that the Client feedback and evaluation has been central to the review and amendment to the agreed goals within the care plan.

Documentation by CM demonstrates no amendment to the agreed goals within the care plan arising from Client feedback and evaluation.

CM analyses the Client’s perception of changes in their quality of life compared against prior quality of life information.

CM does not adequately assess for changes in Client quality of life.

CM supports Client in exploring options to improve quality of life.

CM does not document quality of life factors.

Self Assessment

Satisfactory

Below satisfactory

Verified Assessment

Satisfactory

Below satisfactory

4E Review with the Client the quality/volume of ongoing support required to meet Client goals. This includes the identification/review of parameters for disengagement of Clients (where applicable).

Satisfactory

Below satisfactory

CM can demonstrate that the Client goals have been met, including transition by Client to another setting, agency or disengagement. CM documentation demonstrates Client and key stakeholder feedback is sought and received by CM in accordance with agency/program and/or funding body guidelines and/or policies and procedures. CM facilitates disengagement phase in accordance with the Client and key stakeholders (as applicable) expectations, needs and preferences and agency/program and/or funding body guidelines and/or policies and procedures.

CM documentation does not demonstrate evidence that Client goals have been met.

CM documentation demonstrates no Client and key stakeholder feedback is sought and received by CM.

CM does not facilitate disengagement phase in accordance with the Client and key stakeholders (as applicable) expectations, needs and preferences and agency/program and/or funding body guidelines and/or policies and procedures.

Self Assessment

Satisfactory

Below satisfactory

Verified Assessment

Satisfactory

Below satisfactory

30 National Standards of Practice for Case Management