© 2013 National Standards of Practice for Case Management

STANDARD 4 – EVALUATION AND OUTCOMES

Undertake at least minimum levels of continuing professional training and development in accordance with CMSA certification requirements and/or pursuant to the relevant specifications and/or mandatory requirements of a professional body, agency, case management program and/or funding body.

4J

GOOD ACHIEVEMENT

Satisfactory

Below satisfactory

CM participates in regular performance development review, and identifies professional practice development

CM does not participate in performance reviews, development or education activities.

opportunities (i.e. certification, conference, research training).

CM adheres to the principles of lifelong learning and actively monitors, updates and extends their professional knowledge and skills through regular participation in specialist case management development activities

CM does not monitor skill level nor participate in professional development activities.

and education (i.e. certification, conference, research, training).

CM participates in specialist case management certification, forum, research or training activity. CM supports colleagues to reflect on their own practice, identifying areas for improvement and access to relevant professional development activities and education specific to case management.

CM shares certification, conference, practice knowledge, research and training with colleagues. CM engages in reflective practice to identify areas for improvement and seeks opportunities for professional development and education.

CM does not share certification, conference, practice knowledge, research and training with colleagues. CM does not engage in reflective practice nor seek out professional development activities and education.

Self Assessment

Good achievement

Satisfactory

Below satisfactory

Verified Assessment

Good achievement

Satisfactory

Below satisfactory

4K Develop skills and knowledge to meet specific Client group needs (specialisation).

GOOD ACHIEVEMENT

Satisfactory

Below satisfactory

CM acts as a resource for others using specialist training/knowledge, e.g. team meetings, presentations.

CM participates in networks/special interest groups, to raise Client issues and share their own expertise/ share education opportunities and innovation. CM identifies and participates in training related to specific Client group needs (i.e. special needs).

CM is not involved in any networking activities. CM does not share experiences and ideas within networks/special interest groups.

CM actively seeks education and training opportunities to increase contemporary specialist knowledge of Client groups.

CM does not identify or attend training related to specific Client group needs.

Self Assessment

Good achievement

Satisfactory

Below satisfactory

Verified Assessment

Good achievement

Satisfactory

Below satisfactory

33 National Standards of Practice for Case Management