© 2013 National Standards of Practice for Case Management



Exposure to the possibility of loss, injury or other adverse circumstance.

Risk Assessment

The systematic evaluation of local risk factors, carried out to determine the degree to which risk is present and to develop a risk management strategy including interventions.

Risk Stratification

The process of categorising individuals and populations according to their likelihood of experiencing adverse outcomes.


A general and abstract term that refers to a set of behaviours and expected consequences that are associated with one’s position in a social structure. It is common practice for agencies and employers to use a person’s title as a proxy for their role. A specific ability or integrated set of abilities (e.g. motor, sensory, cognitive or perceptual) which evolve with practice and application. Skills have to be learnt or practised to a standard that will enable the effective performance of a task or subsection of a task. Refers to a person or group with an identified and/or specific and/or associated need/s. May Include, but is not limited to, the specific requirements of individuals from: ATSI/CALD communities/backgrounds, rural and remote areas, financially or socially disadvantaged communities/backgrounds; veterans and individuals who are care leavers, homeless or at risk of becoming homeless and/or have an illness, injury or mental, emotional, behavioural, intellectual, learning or physical disability.


Special needs


A formal written statement of expected performance.


Refers to the CMSA National Standards of Practice for Case Management as amended from time.

Strengths building

An approach to working with Clients that focuses on building upon Client abilities (strengths) rather than focusing on Client inabilities.


A process whereby case management staff receive support and assistance from a person who has experience in case management and supervision skills.


The ability of a plan of care to be maintained within current and expected future needs considering available resources. Sustainability is not just related to the case management program timelines, but should consider needs post disengagement from case management. Refers to a Client who knowingly and willingly consents to assume full legal responsibility for a risk (i.e. exposure to the possibility of loss, injury or other adversity) having been informed of, either expressly or impliedly, and understands the full nature and likelihood of the risk eventuating.

Voluntary Assumption of Risk

38 National Standards of Practice for Case Management

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