© 2013 National Standards of Practice for Case Management


SCOPE AND PURPOSE OF THE STANDARDS The profession of case management recognises the inherent rights of Clients to professional and effective case management services. The Standards specify the minimum level of practice (benchmark) to be attained by a Case Manager throughout the casemanagement process andprovides the foundation for a best practice framework and uniform approach for practitioners throughout Australia. CMSAmembersmake a commitment to read, understand, utilise and apply the Standards within all professional practice. This commitment is renewable through annual membership and/or undertaking any certification processes of the CMSA. The Standards are not intended to detract from any responsibilities which may be imposed by law or regulation. INTERPRETATION OF THE STANDARDS • in the Standards unless the contrary intention appears: words in the singular include the plural and words in the plural include the singular; • where any word or phrase is given a defined meaning, any other form of that word or phrase has a corresponding meaning; • headings are for convenience only and do not affect interpretation of the Standards; and • where a reference is made to the Client this may also refer to the Client Representative. APPLICATION OF THE STANDARDS The Standards have been designed to encapsulate the full case management process and the phases undertaken by the Case Manager within this process. The overall process is iterative and cyclical with phases being revisited by the practitioner as necessary until the desired outcome is achieved. The Case Manager navigates each phase of the case management process (as applicable) with careful consideration of the Client’s individual, diverse and special needs, including aspirations, choices, expectations, motivations, preferences and values, and available resources, services and supports. Each Standard has a Rationale, Interpretation, Guidelines and Self Assessment Framework (SAF). The Standards should be applied by the Case Manager in conjunction with the CMSA National Code of Ethics for Case Management.


Client centred

Evidence based

Strengths based

CMSA Case Management Approach



Figure 1: CMSA Case Management Approach

Client Centred The Case Manager leads and facilitates Client-centred practice in collaboration with the Provider (agency) and Payer (funding body/key stakeholder).

Case Manager












Strengths building




Figure 2: Client Centred Case Management Model

Evidence Based The Case Manager works within an evidence-based practice framework providing effective and innovative case management of the highest quality through the use of the most contemporary, relevant and reliable evidence. This approach recognises the contribution from numerous sources including, butnot limitedto, contemporaryresearch and theoretical knowledge, data and statistical information,

CASE MANAGEMENT DEFINITION CMSA revised and adopted definition, 2010.

“Case management is a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s holistic needs through communication and available resources to promote quality cost-effective outcomes.”


National Standards of Practice for Case Management

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