RightServe™ Presentation Slides

RightServe™ Outline Customer Service Principles • The High Cost of a Dis-Satisfied Customer or The Bad News about Bad News or The Grapevine Effect • The High Cost of Unreasonable Supply Chain Expectations • The High Cost of One Size Fits All Customer Service

Customer Service Policy • Why We Need a Customer Service Policy • What a Customer Service Policy is and is Not

• Channels of Service • Segments of Service • Dimensions of Service

• The Low Cost of … Retention Valuation & Segmentation • Pruning for Profit • Customer Valuation • SKU Valuation

• Levels of Service • Fill Rate Example •

Delivery Frequency Example

Customer Satisfaction

| 2

RightServe™ | Supply Chain Service Optimization | © RightChain™ Incorporated

Made with