Business Admin User Guide_Company Use

Admin User Guide

2. The Dispute a New Charge page is displayed. Complete the from with required information. Print the from by clicking the Print button and submit the dispute by clicking the Dispute Submit Ticket button.

Note: A reference number will be generated when the claim gets submitted. Once the transaction is disputed, it cannot be disputed again from either eZCard or eZBusiness. A disputed transaction will appear in the Transaction Details list with an icon next to the Amount .

Status of a Dispute Claim If a transaction has been disputed, you can view the status of the claim in eZBusiness. An icon is displayed on the Transaction Details Page next to the transaction that was disputed. Once the transaction is disputed, it cannot be disputed again from either eZCard or eZBusiness. The dispute status will either be In Progress or Closed .

To view the status of a dispute, perform the following steps 1. From the Transaction Details Page, click on a transaction that has been disputed.

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