Business Admin User Guide_Company Use

Admin User Guide

5. A confirmation message is displayed.

Note: ➢

This Service Request is a real-time process and the Memo field serves as a notation.

➢ The request is transmitted immediately but it may take up to 48 hours to process.

➢ To reopen a closed account, contact the financial institution.

Order New PIN The Order New PIN online request creates new PIN request or creates a new PIN in the event of the PIN being lost or stolen. To complete the Order New PIN online request, perform the following steps: 1. From the Online Requests screen, select Order New Pin .

2. The Order Pin screen displays. Enter the cardholder’s name. One you enter the cardholder’s name, the Submit button will appear.

3. Select New PIN or Send Reminder from the Select Request Code field drop-down menu. Add a note in the Memo field explaining your actions and click Submit .

4. The r eview page is displayed. Review the information and click Confirm .

5. A confirmation message is displayed.

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© 2018 Fidelity National Information Services, Inc and its subsidiaries. All rights reserved worldwide. This document is protected as a trade secret and under the copyright laws as the property of Fidelity National Information Services, Inc. Copying, reproduction, or distribution to third parties is strictly prohibited. Admin User Guide v1