Business Admin User Guide_Company Use

Admin User Guide

Card Replacement Request The Card Replacement Request allows you to request replacement credit cards for existing commercial cardholders. This feature is not intended for lost or stolen accounts. IMPORTANT! ➔ If you are trying to report a card lost or stolen, or to report fraud, please contact your Financial Institution’s Administrator Immediately. To complete the Request Replacement Card online request, perform the following steps: 1. From the Online Requests screen, select Request Replacement Card .

2. The Card Replacement/Service Request screen displays. Enter the cardholder’s name. One you enter the cardholder’s name, the Submit button will appear.

3. Complete the Reason field and type a note in the Memo Field. Click Submit .

Note: You can select a reason from the drop-down menu or you can type a reason in the Reason field. 4. The r eview page is displayed. Review the information and click Confirm .

5. The Successfully Submitted screen will display if the request was successfully submitted.

Note: It may take up to 48 hours for the request to take effect. If you have any questions, contact your Financial Institution’s Administrator.

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