Associate Handbook 2018

(d) Level of competence is appropriate to the nature of the business – competence is related to each specific job function within Lockton and includes the relevant business processes and product knowledge carried out and Associated with that specific role.

In order to meet these commitments, Lockton will provide for all Associates:

Appropriate induction training

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An Appraisal

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Ongoing learning specific to job role including internal, external and on the job training for business specific processes and procedures

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Annual mandatory online training

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8.1

Development opportunities

The Company’s long term success depends on developing all Associates to meet its business needs. The Company provides a wide range of opportunities for personal development and offers support and financial assistance if Associates are studying for professional qualifications relevant to their job or business objectives. Associates have joint responsibility with their Manager to ensure they take advantage of all the opportunities offered. In the first instance Associates should discuss with their Manager how they will meet their development needs, which may include a combination of formal work activities, training and coaching. The Associates Manager will record the development needs identified, using the relevant review form.

8.2

Induction Training

The purpose of the Lockton Induction programme is to help new Associates to become effective as soon as possible. The Induction programme is designed to ensure there is a consistent approach in the way new Associates are inducted into the business.

During the Induction Programme, the Manager will monitor the new Associates work, offer advice and guidance and generally carry out a supervisory role.

On joining, the new Associate will participate in the Lockton Induction Programme.

Activities will include:-

 Office Orientation on how the department works.

 Introduction to their team and other departmental heads.

 Introduction to their division, i.e. making Associates aware of objectives, what the Company expect from Associates and what Associates can expect from the Company.

 The Associate’s Manager agreeing out a Personal Development Plan with them.

 Information on Lockton policies and procedures.