Deerwood Bank Consumer Online Banking Desktop User Guide

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Table of Contents Getting Started

User Enrollment.............................................................................................................6 New User................................................................................................................................. 6 Converted User....................................................................................................................... 7 Logging Off.............................................................................................................................. 8 Resetting a Forgotten User ID......................................................................................9 Resetting a Forgotten Password................................................................................10 Accounts Page Accounts Page Overview............................................................................................11 Account Settings................................................................................................................... 13 Viewing and Printing a Transaction Image...............................................................14 Attaching an Image to a Transaction........................................................................15 Security Protecting Your Information......................................................................................16 General Guidelines............................................................................................................... 16 Login ID and Password........................................................................................................ 16 Fraud Prevention.................................................................................................................. 16 Alerts Overview............................................................................................................17 Edit Delivery Preferences.................................................................................................... 17 Editing Alerts................................................................................................................18 Account Alerts....................................................................................................................... 18 Security Alerts....................................................................................................................... 19 Secure Message Overview. ........................................................................................20 Sending a Secure Message.........................................................................................21 Transaction Types Moving Money Overview............................................................................................22 Transactions Transfer Funds.............................................................................................................23 Managing Transfers............................................................................................................. 25 Pass the Buck A2A.......................................................................................................26 Adding an External Account................................................................................................ 26 Deleting an External Account.............................................................................................. 28 External Account Transfer................................................................................................... 29 Manage External Transfers................................................................................................. 30 Pass the Buck P2P.......................................................................................................31 Sending Money..................................................................................................................... 31 Requesting Money............................................................................................................... 32