Customer Loyalty Newsletter - Feb 2019

ONE PROFESSIONAL TEAM Customer Loyalty Newsletter - Feb 2019 ISSUE 28

NPS SCORES August 1, 2018 to January 31, 2019

In this issue: Page 2 How to Keep a Customer Service Program Alive Page 4 Good Job Report Page 8 Customer Service That Will Put a Smile on Your Face

El Paso - Wagner Rents (0017)

100.00% 100.00% 97.50% 96.97% 94.44% 91.30% 88.89% 88.89% 86.96% 86.96% 85.96% 85.71% 85.71% 85.29% 84.21% 83.67% 83.33% 83.33% 81.82% 81.25% 80.84% 80.77% 80.52% 80.00% 78.22% 76.67% 75.00% 74.47% 72.00% 71.95% 58.54% 30.43%

Silver City (16) Durango (01)

Steamboat - Wagner Rents (0013) Carbondale - Wagner Rents (0008)

Current NPS Loyalty Score 80.64%

2018 NPS Goal 82.00%

2nd Steel (98)

Albuquerque - Wagner Rents (0016) Gypsum - Wagner Rents (0010)

Burlington (06)

Detractors (3.41%)

Hayden (04)

Promoters (84.05%)

Tech Products (97)

Passives (12.54%)

Denver - Wagner Rents (0004)

Grand Junction - Wagner Rents (0011) Silverthorne - Wagner Rents (0015)

Grand Junction (02)

Albuquerque - Power Systems (15)

Carlsbad (14)

Commerce City - Wagner Rents (0012) GOAL = 82% Las Cruces - Wagner Rents (0021)

Loyalty Spotlight

El Paso (12) Aurora (00)

Carlsbad - Wagner Rents (0028)

Albuquerque (10)

Aurora - Power Systems (05)

Windsor (09)

HOBBS

Pueblo - Wagner Rents (0002) Fort Collins - Wagner Rents (0005)

Giving EXCELLENT service to our customers: HERITAGE DAIRY TOC TRUCKING LLC JAMES HAMILTON CONST CO (Read more in the “Good Job Report” pgs. 4-7)

Bloomfield (11)

Pueblo (03) Hobbs (13)

Colorado Springs (39)

Yuma (38)

Made with FlippingBook - professional solution for displaying marketing and sales documents online