Greatest_Hits_Book_2019

Best Growth

• Launched chat function in December 2018 for AtlantiCare.org website through collaboration between Marketing & Access Center, which has driven 145 appointments (129 new patients) and 382 service/program referrals. Potential patient experience rated 4-5 star, or 91%. • Launched new Marketing campaign refresh to position the AtlantiCare brand as a leader in the marketplace. • Earned national and regional media coverage leveraging AtlantiCare experts to promote our brand as well as programs and services. Coverage appeared on National Public Radio, in USA Today and in The Philadelphia Inquirer. Innovation • Increased Telepsychiatry capability and utilization across AtlantiCare Behavioral Health Outpatient Services while exceeding volume goal. • Became the behavioral health telehealth provider for the NewYork End-Stage Renal Disease Seamless Care Organization (ESCO) on January 1, 2019, which establishes AtlantiCare Behavioral Health as an Advanced Alternative Payment Model under the Quality Payment Program. • Significantly increased access to specialty services via telemedicine in the areas of Endocrinology, Retinal Screening and Home Healthcare Services with new vendor InTouch Health. • Launched Livongo, an innovative online diabetes management program that includes a smart glucometer and access to real-time diabetes educators. Geographic Expansion • Acquired Urgent Care Center in Cape May. • Acquired Family Medicine Center practice in Manahawkin. • Expanded AtlantiCare’s Cape May Court House footprint, allowing for specialty care access in this market. • Improved access to Primary Care and Urgent Care services in Atlantic City by opening a practice site in the new Stockton University Atlantic City Campus. • Opened additional Urgent Care Center in Marlton.

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