ITU AbsorbTech Employee Handbook

employee is encouraged and expected to ask questions concerning their job responsibilities and to determine if s/he is satisfied with the position. Open Door Policy In order to foster an environment where employees and management feel comfortable communicating with and voicing concerns to one another, the Company uses an Open Door Policy. This policy means that all of the managers’ doors are open to all of the employees and employees are free to talk with management at any time. Please consider the following in regard to this policy: • You are responsible for addressing concerns with a manager, from complaints to suggestions and observations. Addressing these concerns allows the Company to improve and explain practices, processes and decisions. • We recommend that you first discuss concerns with your immediate Manager, but the Open Door Policy also gives you the option of discussing them with higher management and/or Human Resources. All of these parties are willing to listen to the issue and assist in a resolution. When you have a concern, Company policy allows for the following procedure to get you resolution as quickly as possible. • See your immediate supervisor and inform him or her that you have a concern; present your facts, concerns, etc. as clearly as possible. Feel free to discuss the matter openly and ask questions as needed. If your issue is unresolved, s/he will follow-up or refer you to another his or

pricing and contract terms. • Maintain a well-trained, professional staff that understands the importance of prompt customer service. • Open our facilities to customer visits at any time. • Continually measure customer satisfaction and apply what we learn to improve our business. • Apply improvements in process efficiency and technology that allow us to provide maximum customer service at the lowest possible cost. • Maintain the flexibility necessary to provide customized service. Modify existing services or create new ones to better meet our customers’ requirements. • Convey important and accurate cost, usage and regulatory information to our customers. Onboarding Period Over- view All employees hired by ITU AbsorbTech undergo a 60-day Onboarding Period. Some positions have an extended Onboarding Period that, if applicable, is defined in your employment offer letter. The Onboarding Period is both for you to observe the Company and for us to more closely observe you and how well you fit into our organization. During the Onboarding Period, the employee will undergo Company orientation and job training as directed by the employee’s manager. The employee’s manager will also monitor the employee’s performance. The

safe work practices. • Applying safe methods and using proper Personal Protective Equipment (PPE). • Reducing the potential for injury by reporting all ‘near misses,’ thoroughly investigating all incidents and implementing effective corrective actions. • Adopting safe practices on and off the job in order to create a positive attitude of safety awareness and injury prevention. Commitment to Quality We believe that the long-term success of our organization depends on continuously seeking and implementing improvement in all our functions. By adhering to constantly updated written standards and procedures, ITU AbsorbTech strives to meet or exceed customer expectations. We are committed to providing the best value to our customers through: • The use of superior-quality products; • The highest consideration for and responsiveness to customer needs; • Hiring and retaining skilled people who act, look, speak, and think as professionals; and • Consistently meeting our standards with uncompromising honesty and integrity. Commitment to Employ- ees

ITU AbsorbTech provides an environment to support your professional growth and job satisfaction. We are strong believers in Team Play. We believe in working as a team, where each team member knows what is expected and is given consistent, useful feedback on their own work performance. We expect every person associated with ITU AbsorbTech to behave honestly, ethically and with respect and consideration for others. development. Our team members are encouraged to develop their skills and to advance into positions of greater responsibility. Team members are expected to take responsibility for expanding their knowledge through AbsorbUSM, educational programs, coaching, and constructive performance feedback. team performance. They are expected to use all tools and resources available to them to improve customer satisfaction, safety practices, Company growth and profitability. Commitment to Custom- ers ITU AbsorbTech is committed to exceeding customer expectations. We will: • Deliver Genuine Service Excellence throughout our customer base. • Maintain our customer partnerships so that both parties benefit. Specify responsibilities and clearly state billing, We foster an atmosphere that is friendly to the pursuit of personal and professional We expect all team members to continuously pursue improvements in both personal and