The Owners' Manual | Issue 13 | Summer 2018

Susan joined BL over 1 ½ years ago. She

throughout the life-cycle of an employee. What surprised me was, we all had the same wants, needs and expectations, from the newest employees right out of college to the oldest employees getting close to retirement. I found it very interesting. What was your favorite part(s) of the conference? Meeting other Employee Owners. Learning about their culture and their successful ideas. Also, telling them about all that we have done and do. I loved hearing about other companies’ share price and their employee investment percentage. I was proud to say what our share price was and how we are 100% ESOP. What was the best idea you heard at the conference? I heard quite a few innovative ideas at the conference. One stands out in my mind - on our business cards, instead of Employee Owned up in the right corner, simply add “Owner” on business cards under

our name and title. It creates conversation. It gives you a reason to explain what an Employee Owned company is. I think it would give the client especially a new one a sense of reassurance on our quality and integrity. We did tell one group about how we earn tickets during ESOP month. How we get a certain amount of tickets when we participate in a game, activity etc. They loved the idea. They were in awe of the great prizes we win. Any last thoughts? I want to thank BL again for giving me the opportunity to attend the conference. I feel I got a lot out of it and appreciate the generosity.

joined the committee in January,

because she wants to be a part of a

positive aspect of BL, share her thoughts and ideas, learn all she can about ESOP, and sbe a part of the planning of ESOP month. She thinks the committee is a wonderful way to build comradery among the different offices. the conference. I learned so much. I was very impressed with the ESOP Association in general. I particularly liked the “Communications Across the Employee Life Cycle” Round Table discussion. We explored the wants, needs and expectations What did you think of the conference? I thoroughly enjoyed

Name: Susan Dougherty Title: Administrative Assistant Department: Transportation Office: Hartford

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