The Retailer Summer 2017

this issue

03 News from the BRC

26 Foodservice plays a crucial role in future-proofing retail places // colin burnet , JLL

The retail industry vision for the UK // Helen Dickinson, BRC

06 Non-food sales improve in perfect conditions

28 Is food fraud chipping away at consumer confidence? // Frank Woods, NFU Mutual

07 Why the Article 50 negotiations must deliver a fair Brexit for consumers // WILLIAM BAIN, BRITISH RETAIL CONSORTIUM

30 Brexit – Navigating the changing legal landscape // Clare Francis, Pinsent Masons LLP

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UPCOMING BRC EVENTS

32 Are retailers joining the customer experience dots? // Joanna Perry, practicology

BUSINESS

34 how best to protect your business from liability exposures // nick donovan , RSA

12 Can apprenticeships help transform the performance and productivity of your business? // ANNETTE ALLMARK, PEOPLE 1ST

INSIGHTS

14 Technology Helps, But Managers Make the Difference // neil pickering, kronos

36 Giving customers what they want; five areas to focus on // jason shorrock , jda

16

The struggle for relevance is real // Trish young, cmg

38 Understanding the 2016 Home Shopping Landscape // Lara Bonney , Epsilon Abacus

18 2017 rating revaluation - was the wait worth it? // John webber, colliers international

40 Understanding the needs of uk online shoppers // nick landon, royal mail parcels

20 CAR PARK ANPR NEED NOT BE JUST FOR ENFORCEMENT // peter hardingham, cushman and wakefield, Octagon Shopping Centre

42 Retail Services Directory

22 Retail collaboration is essential to tackle challenges of climate change // Louise Ellison, Hammerson

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24

are you ready for mees // martyn mcdonald, hill dickinson llp

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