The Retailer Summer 2017
this issue
03 News from the BRC
26 Foodservice plays a crucial role in future-proofing retail places // colin burnet , JLL
The retail industry vision for the UK // Helen Dickinson, BRC
06 Non-food sales improve in perfect conditions
28 Is food fraud chipping away at consumer confidence? // Frank Woods, NFU Mutual
07 Why the Article 50 negotiations must deliver a fair Brexit for consumers // WILLIAM BAIN, BRITISH RETAIL CONSORTIUM
30 Brexit – Navigating the changing legal landscape // Clare Francis, Pinsent Masons LLP
10
UPCOMING BRC EVENTS
32 Are retailers joining the customer experience dots? // Joanna Perry, practicology
BUSINESS
34 how best to protect your business from liability exposures // nick donovan , RSA
12 Can apprenticeships help transform the performance and productivity of your business? // ANNETTE ALLMARK, PEOPLE 1ST
INSIGHTS
14 Technology Helps, But Managers Make the Difference // neil pickering, kronos
36 Giving customers what they want; five areas to focus on // jason shorrock , jda
16
The struggle for relevance is real // Trish young, cmg
38 Understanding the 2016 Home Shopping Landscape // Lara Bonney , Epsilon Abacus
18 2017 rating revaluation - was the wait worth it? // John webber, colliers international
40 Understanding the needs of uk online shoppers // nick landon, royal mail parcels
20 CAR PARK ANPR NEED NOT BE JUST FOR ENFORCEMENT // peter hardingham, cushman and wakefield, Octagon Shopping Centre
42 Retail Services Directory
22 Retail collaboration is essential to tackle challenges of climate change // Louise Ellison, Hammerson
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24
are you ready for mees // martyn mcdonald, hill dickinson llp
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