KMART - High Performance Teams

So how do you build vulnerability-based trust?

Care for your team Create a sense of belonging, a shared purpose, some autonomy, and care for them. People must feel cared for and safe to trust. Collaborative problem solving Collaborative problem solving is people working together to address an issue of shared concern. It generates open and productive communication and breaks down the barriers between colleagues and teams. Collaborative problem solving can be powerful in building trust by enabling teams to engage in unfiltered, constructive debate of ideas.

Here are a few ideas to help build trust. Whichever method you choose, it’s important to understand that building trust is not a destination. It’s ongoing, and you’re either building it up or tearing it down.

As we get better at collaborative problem solving, we get better at leveraging the power of teamwork.

Role model As a leader, it is your job to model the behaviour. Be the first to “open up” and extend trust to others. When you open up and share about yourself, you demonstrate a vulnerability that builds trust.

WorkInTeams TM SOLVEit Tool Activity 1. Choose a topic (problem), not too difficult, this is for practice. 2. Prepare the team, data and meeting location 3. Use the SOLVEit Tool to facilitate the activity. 4. Agree and implement the shared plan 5. Debrief to capture lessons learned about the process

Seek first to understand, then to be understood Listen with the intent to understand rather than with the intent to reply. Be genuinely open to considering someone else’s idea.

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