Nemak RENEWAL

Solid waste reduction

Measuring our performance

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation about your program. We take the comments and ratings seriously in order to measure and track how our customers value our solutions and services. Through this process we: Maintain healthy, regular communications with Nemak. Learn about specific concerns so we can take action in a proactive manner. Measure our performance and adhere to ISO principles. Discuss additional solutions and programs that address Nemak’s operational needs. Recommend inventory adjustments based on Nemak’s current and projected business conditions.

We understand that waste reduction is important to Nemak. Our programs have a measurable impact in pounds of solid waste eliminated from landfill. Through the use of Shop Towels, SorbIts ® , and Mops, Nemak: „ „ Diverts non-hazardous fluids from landfills/sewers. „ „ Supports sustainability objectives (ISO 14001) by conserving water, air, and utilization of raw materials. „ „ Eliminates costly waste disposal, manifesting, incineration.

Our Environmental Engineer, Jodi Drew, is available for solid waste, solvent recovery & compliance questions.

Waste reduction report for Shop Towels and SorbIts ®

10,000 12,000 14,000 16,000 18,000

Rick District Manager New Berlin, WI

93 out of 100

- 2,000 4,000 6,000 8,000

Net Promoter Score for ITU AbsorbTech (based on CQVR results)

Pounds of SolidWaste

Feb '17

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Net Promoter Score - proven method companies worldwide use to measure and improve loyalty. A 69 out of 100 is considered exceptional.

Nemak’s 2017 Waste Reduction Certificate